MULTI-UNIT AREA SALES MANAGER
Qualifications: High School or Equivalent
As a Multi-Unit Area Sales Manager at Cumberland Farms, you will be the leader of an area of stores and have the opportunity to thrive in a busy management role proving your management skills and ability when you run your own group of retail stores.
The Multi-Unit Area Sales Manager is an incredible position where you have the responsibility to develop and implement plans coordinating retail activities to enhance the sales and image of Cumberland Farms.
Responsibilities
As a Multi-Unit Area Sales Manager, your duties include:
- Coaching and mentoring a group of store managers through their day-to-day operation of their stores.
- Sales leadership.
- Overseeing the implementation of merchandising programs and strategies.
- Motivating your store teams.
- Managing the financial health of your stores.
- Driving revenue growth and profit growth.
- Inventory management and loss prevention.
- Staffing and training of your store teams / Team building and manpower planning
A Multi-Unit Area Sales Manager with Cumberland Farms is an integral level of management between the Store locations and the corporate office. An Area Sales Manager is a coach, mentor, and supervises the overall successes of his/her stores in order to achieve maximum results.
Keys to Success
A successful Multi-Unit Area Sales Manager has:
- Prior retail Experience with at least 1 – 2 years of multi-unit experience.
- Excellent team building and mentoring skills.
- Strong business skills – communication, writing, and organizational.
- Strong problem solving skills.
- Strong time-management skills.
- The ability to build sales, control inventory, and excel with the strongest customer service skills.
- The ability to differentiate and temper their communication and mentoring style to meet the needs of their different Store Managers.
- The ability to forecast and set short term and long term goals for their area.
- The ability to thrive in a multi-task driven position.
Our Multi-Unit Area Sales Manager Trainee Program offers the best in-store training on store operations, merchandising concepts and procedures, financial information and employee relations. Training is at least twelve weeks depending on experience, and your demonstrated ability to run a Cumberland Farms convenience Store.
Position includes company car (upon assignment), lap top computer and quarterly incentive program.
STORE MANAGER
Qualifications: High School or Equivalent
At Cumberland Farms our Store Managers love retail, merchandising, and most importantly customer service. Our Managers realize that Cumberland Farms is a vital and exciting Company with endless opportunity for growth.
At Cumberland Farms, we offer Great Retail Careers for individuals who are as enthusiastic about running great convenience stores as we are.
Responsibilities
You will be responsible for:
- Ensuring that your team provides the best customer service possible to your customers.
- Ensuring that your Cumberland Farms location offers the cleanest, most well stocked shopping experience possible.
- Hiring, training, and developing employees to their fullest potential.
- Maximizing sales and profits by using proven marketing and merchandising strategies.
- Overseeing store operations, supervising employees, and managing inventory and payroll costs.
- Forecasting and ordering stock and merchandise according to the Company Plan-o-gram.
- Ensuring prompt reconciliation of the Manager's paperwork.
- Executing monthly sales promotions.
- Creating an environment that promotes and supports Cumberland Farms as an employer of choice.
At Cumberland Farms, we recognize that our success is directly related to the success of each employee. That is why we invest heavily in training and developing Store Managers. Our unique Manager-In-Training program emphasizes the learning process which identifies, defines and conveys management skills utilizing in-store mentoring by our best, experienced Training Managers, and providing self-paced, hands-on practice to reinforce newly learned skills.
Keys to Success
A Successful Store Manager has a successful skill set:
- Excellent team building and mentoring skills.
- Strong business skills – communication, writing, and organizational.
- Strong problem solving skills.
- Strong time-management skills.
- Customer Service is their focus.
- The ability to build sales and control inventory.
- A successful Store Manager may find they have the specialized skill set necessary for promotion to the position of Multi-Unit Area Sales Manager.
Cumberland Farms is looking for bright, energetic and performance-driven people to join our team and become an important part of our future. Become a Store Manager and help us show our customers what great customer service is all about!
MANAGER IN TRAINING
Qualifications: High School or Equivalent
Our dedication to hire outstanding individuals and empower them to unlock their talent and creativity with a career they feel passionate about. That is why we are committed to providing extraordinary training and development.
At Cumberland Farms, we believe great training is the foundation for exceptional performance. That is why we invest so greatly in training and development. Our Manager-in-Training program provides in-store training on store operations, merchandising concepts and procedures, financial information, and employee relations.
The Manager-in-Training program:
- Identifies, defines and conveys management skills, utilizing in-store mentoring
- Includes instruction by our best, most experienced Training Managers
- Provides self-paced, hands-on practice to reinforce newly learned skills
- Manager training is three to twenty-four weeks depending on experience.
This is an exciting opportunity where you will have the best training, support and resources from the first convenience stores in New England where we are committed providing customers with superior service.
The Manager-in-Training Program enables you to run a Cumberland Farms store using critical information from state-of-the-art Windows based computer systems. During your training, you will learn:
- How to forecast and order stock, and merchandise according to the Company Plan-o-gram.
- How to ensure prompt reconciliation of the required Manager's paperwork.
- How to research Loss Prevention issues.
- How to build a strong team with proper hiring and training of new employees.
- How to ensure that your customers are met with the most efficient and courteous Customer Service Associates.
- How to build sales and gross profit.
- How to execute monthly sales promotions.
- How to foster an environment where customer service is key.
Once fully trained, awaiting assignment as a Store Manager your talent will be utilized by assisting Store Managers by covering their store in their absence.
We are offering energetic and ambitious individuals a wide range of outstanding opportunities, and the ability to grow with a proven leader. Join us as a Manager-In-Training and show our customers what great customer service is all about!
CUSTOMER SERVICE LEADER
Qualifications: High School or Equivalent
As a Customer Service Leader, you will provide stability in the store by supporting the Store Manager with the operation of the unit.
Whether you are looking for an incredible full-time career, or a great part-time job, the Customer Service Leader position is a wonderful way to learn how the convenience store business operates.
Responsibilities
As a Customer Service Leader you will be responsible for the following:
- Providing a pleasant shopping experience for all customers.
- Providing prompt, efficient and courteous customer service.
- Maintaining a clean, customer friendly environment in the store.
- Completing customer transactions and responding to customer inquiries.
- Replenishing products and supplies to ensure our products are well stocked.
- Assisting the Store Manager with the proper execution of all store level merchandising and marketing programs.
- Assisting the Store Manager with training of the Customer Service Associates.
- Developing and encouraging top-notch customer service standards with the store team.
- Working evening shifts and weekend shifts.
Keys to Success
A Successful Customer Service Leader is friendly, enthusiastic, energetic and willing to learn. A Customer Service Leader can advance his/her career by promotion to Manager in Training. At Cumberland Farms, we offer the most comprehensive training and a world of possibilities for those who wish to advance their career.
CUSTOMER SERVICE ASSOCIATE
Qualifications: High School or Equivalent
As a Customer Service Associate, you are more than a clerk; you are the face of Cumberland Farms to our customers.
Whether you are looking for an incredible full-time career, or a great part-time job, the Customer Service Associate position is essential in our company.
Responsibilities
As a Customer Service Associate you will be responsible for the following:
- Providing a pleasant shopping experience for all customers.
- Providing prompt, efficient and courteous customer service.
- Maintaining a clean, customer friendly environment in the store.
- Completing customer transactions and responding to customer inquiries.
- Replenishing products and supplies to ensure our products are well stocked.
- Assisting the Store Manager with the proper execution of all store level merchandising and marketing programs.
- Performing all regular cleaning activities and other tasks as outlined by the Store Manager.
Keys to Success
A Successful Customer Service Associate is friendly, enthusiastic, energetic and willing to learn. A Customer Service Associate can advance his/her career by promotion to a Customer Service Leader or a Manager in Training.
At Cumberland Farms our Customer Service Associates are the backbone of our Company. That is why we are looking for great people.
MANAGER IN TRAINING PROGRAM
Our unique Manager-in-Training Program is true to the Cumberland Farms' promise of helping build strong career paths for all our employees. Its hands-on, self-paced format is the perfect route for those looking to maximize their potential.
Led by our most experienced Training Managers, it focuses on identifying, defining, and conveying management skills utilizing live, in-store mentoring. You'll learn how to make critical decisions, manage with confidence, as well as create and lead your store team.
Upon the conclusion of the training, you'll feel confident knowing you can:
- Manage using critical information from state-of-the-art in-store computer systems
- Maximize profits using proven marketing and merchandising strategies
- Analyze store financial data for cost containment, inventory management and more
- And hire, train, and develop your own employees
This program is that perfect extra boost to push you toward the top.